DADHC recognises that regular client feedback is essential in helping us to deliver a quality service and is committed to handling complaints in a fair and open way.
Feedback about Home Care in the form of complaints or compliments from clients or their families/advocates should be directed to the Service Coordinator or Branch Manager (who oversees the business of the branch). Your care worker or staff who provide you with assistance in your home can also pass on any feedback or concerns you have to the branch.
If you prefer, you can contact the central branch Client Relations Coordinator on TTY 1800 044 043 (toll free).
Click here for more information about DADHC complaint handling and for a copy of the DADHC Feedback and complaint handling: Principles and guidelines.